The most trusted and flexible partner and supplier for all cloud-based telephony solutions. We specialise in all your retail store head office hospitality and your integrated communications.
We combine your telephony with a full suite of collaboration features like IP Phone integration, Softphone, Messaging, Conferencing, CRM access, Faxing, File transfer and much more
OUR SOLUTIONS
Put Our Solutions to Work for You
Book your free consultation with an expert
Inbuilt redundancy , disaster recovery and business continuity features
Enterprise Grade
High Definition
At least twice the sound as compared to a typical voice phone call delivered on a landline through the world's analogue circuit-switched phone network.
Advanced Simplicity
You focus on your customers and we’ll handle the complex world of business communications.
Redundant Network
The network infrastructure is fully redundant to guarantee operation continuity in the event of an issue with a 99.999% up-time.
We’ve spent years cultivating relationships with Tier 1 carriers, IT and software development companies across Australia to develop our voice network and state of the art products to deliver carrier-grade quality and reliability.
FEATURES
RetailCare Hosted Telephone System Delivers Exciting Benefits to Businesses Right from the Start
an automated receptionist that answers the phone and provides a personalised message to callers.
Auto attendant
Missed calls are lost opportunities for small business. Our Voicemail to email services makes it convenient to receive and manage your voicemail through your assigned email.
Voicemail to Email
Receive and send all your faxes as email.
eFax
You can manage your business hours and after hours for different distributed offices in different multiple location.
Time Based Calling
Simply record, retrieve and review all your important phone calls at anytime, anywhere you are.
Call Quality Assurance
An automated telephony system technology that interacts with the callers, gathers information and routes the calls to the appropriate recipient.
IVR
Allow your representatives to effectively deal with each incoming call without losing other callers to busy signals or unanswered phones.
Call Queues & Ring Groups
Being on hold doesn't have to be boring! We script, voice and produce amazing on hold messages for businesses in every industry.
Customised Music on Hold
Conference Calling
You can do conference calling by simply creating conference bridges.
CRM Integration
Cheap call costs are just one benefit, but an important one at that. There is significant total cost of ownership savings including startup, monthly and annual costs, as well as upgrade costs.
RetailCare Hosted Telephone System
Gives you access to over 80 standard, high-value features that can be used with your office telephone system.
OUR DIFFERENCE
Why RetailCare Communications
Expertise
With more than 20 years of Experience in Telecommunications and IT industry , we have the best and honest solution to improve your business.
Leading Edge
Technology is changing almost daily, we ensure we are at the forefront of innovation and equipped to provide you with the best technology to suit your needs.
We do not keep you waiting
Your account manager is your single point of contact that is always available to you when you need immediate attention, even when out of the office.
OUR PROCESS
Getting Started with RetailCare
Our Clients Are Our Greatest Assets
GET IN TOUCH
03 9514 9699
Our ICT specialists are experts when it comes to understanding your business requirements and finding out what will help your business succeed.
Consultation
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Ongoing support is the key to any successful relationship. Our supportive and passionate on shore team will be a call away and ready to help whenever needed.
On going support
The Provisioning and Porting processes are quite complex and require care and a measured to ensure minimal impact to your business. RetailCare excel in this area, so rest assured you are in good hands.
Provisioning and Porting
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Equipment is configured and installed professionally. We work with you and your team to ensure a seamless transition to RetailCare.
Deployment & Project Management
Our personalised training is undertaken both remotely and on-site to ensure you are armed with the knowledge required to communicate effectively and fully utilise all the tools RetailCare equip you with.